Returns & Exchanges

Due to the intimate nature of our products, we can only accept returns on items that are unopened and in their original factory-sealed packaging within 30 days of purchase. For hygiene and safety reasons, any product that has been opened or used cannot be returned or exchanged under any circumstances.

1

Verify Eligibility

Ensure your item is still in its original, shrink-wrapped packaging and has not been opened. Check that your purchase was made within the last 30 days.

2

Request an RMA

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

3

Pack and Ship

Securely pack the unopened product in a plain, discreet box and clearly write the RMA number on the outside of the package before shipping it back to us.

4

Inspection and Refund

Once our warehouse receives and inspects the seal of the product, we will process a refund to your original payment method, minus any shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing